thomasangelo query analysis

ThomasAngelo -  EDUCATION Master in Business Administration (MBA)-  Major: Computer Information SystemsSchool: Golden Gate University Location: San Francisco, CaliforniaBachelor in Computer ScienceSchool: Pace UniversityLocation: New York, New York AAS in ElectronicsSchool: DeVry UniversityLocation: Los Angeles, California   CAREER SUMMARY 20 Years in Computer Hardware and Software SupportSupervised Groups of up to 15 PeopleSupported All Microsoft Operating Systems up to Windows 7Supported the Banking, Finance, Stock\\Commodity Exchange Industries Technologies Supported Include:Windows 7 & Vista plus MS Office Suite 2010 with OutlookCloud ApplicationsJuniper and Citrix VPN Client SoftwareNetworking Equipment: Printers, Scanners, Routers, SwitchesRemedy, Vantive, CA, and Heat Ticketing SystemsLandesk, PC Anywhere, Dameware, and Netmeeting Remote Control SoftwarePOS (Point of Sale) Terminals for Retail IndustryActive DirectoryIPhoneSophos and Symantec Encryption SoftwareLotus Notes  WORK HISTORY Desktop SupportRaymond James FinancialTampa2010 -2011Responsible for providing desktop support administration for the employees of Raymond James Financial at their headquarters in St. Petersburg, Florida.   Day to day activities include: operating system installations, system board installations, computer re-images, virus removals, DMS Scanner installations, Encryption, and software issues.  Technologies supported include:  Unicenter Service Desk, Windows 7, Windows Vista, Windows XP, HP Workstations and laptops, MS Office, Java, Sophos, 9, Sophos Safeguard Encryption, Outlook, MarketQ, MS Money, CRM, Juniper VPN, Citrix, Landesk, IPhone, Blackberry, and Palm.  Data Security AnalystCapital OneDallas2010Peformed data security for Capital One in Dallas, Texas.  Responsible for ensuring that only authorized personnel were able to access company computer applications and to remove access to individuals whose access is expired.  Security checks were completed  for personnel with expired access to guarantee no access is given to sensitive applications and data once the expiration date passes.   Detailed reports and logs were completed on a daily basis to management and system administrators in order to keep them updated on the progress of application access removal. Technologies supported include:  Windows XP, MS Office Suite, Active Directory, MS Access, Cisco VPN Client, Outlook, Oracle, Mainframe, AS/400, Novell, Citrix, ViewStar Enterprise9, Touchpoint, and the Acquire Data Warehouse System.  Desktop SupportIBMTampa2007Contracted through IBM to provide desktop support for the employees of Fidelity National Information Services at their St. Petersburg, Florida Facility.  Support duties for the 3000+ PC Network running Windows XP included: Hard Drive replacements, computer reimages, Operating System Issues, Software issues, and peripheral devices such as printers and scanners. Technologies supported include:  Windows XP, MS Office Suite, Active Directory, MS Access, Cisco VPN Client, Wifi, Aventail, Virus\\Firewall Software, Lotus Notes Outlook, Adobe Writer, Printers, PC Re-Images, MS Access, Oracle and Mainframe  Technical SupportComputer Sciences Corp.Connecticut2005 -2007Provided technical support for the employees of United Technologies in Computer Sciences Corporation's 24x7 support center in Norwich, Connecticut.  Day to Day issues include but were not limited to: operating systems, internet connectivity, VPN, and software errors.  Technologies support include: Windows XP, Outlook, Lotus Notes, LAN\\WAN, Password Resets, Printers, Software Installations, and VPN Support.  Technical SupportStream InternationalTampa2004 -2005Provided technical support for the clients of America Online in Stream International's 24x7 support center in Tampa, Florida.  Support duties included internet and VPN connectivity.  Technologies supported include: Windows XP Operating System Issues, Outlook, Lotus Notes, VPN Software, and Remedy.  Technical SupportThe Answer GroupFt. Lauderdale2004Provided technical support for the clients of BellSouth in The Answer Group's 24x7 support center in North Lauderdale, Florida.  Support duties included internet and VPN connectivity.  Technologies supported include: Windows XP Operating System Issues, Outlook, Lotus Notes, VPN Software, and Remedy.   Sr. Operations AnalystDirecTVLos Angeles2001 -2002Provided technical support for the employees of DirecTV at their location in Los Angeles, California.  Day to Day support issues include but were not limited to:  managing and coordinating data migrations, issue analysis, application upgrades, user administration, and clarify.  SupervisorShortCyclesSan Francisco2000 -2001Supervised the technical support department of Shortcycles, Inc. and reported directly to the Vice-President.  Trained and evaluated employees on a weekly basis, oversaw day to day operational activities of the technical support department, conducted meetings at client sites to discuss software issues and upgrade requests, database administration of web based call tracking software, and quality assurance testing.   Assisted the Vice President in creating department policies and procedures.  Technical SupportFujitsuSan Francisco1999-2000Provided technical support for the employees of Fujitsu Software Corporation at their San Jose, California Location.  Day to Day activities include but were not limited to:  MS Access database creation and administration for the quality assurance department.   Technical SupportSurgicenterSan Francisco1998Provided technical support, desktop support, installation, and training for Surgicenter's medical software at their clients locations.  On Site training included support to medical staff on the software functionality.  Team LeadICVerifySan Francisco1997 -1998Provided technical support for ICVerify's credit card\\check authorization software and performed team lead duties for their level 1 technical support department.  Day to day responsibilities include but were not limited to evaluating support personnel, support center performance, department metrics, queue control, and employee trainings.  Technical SupportData Broadcasting Corp.San Francisco1996 -1997Provided technical support for the customers of Data Broadcasting Corporation's Stock Exchange Software.  The software is designed to receive real time information on stock exchange transactions to professional traders nationwide.   Quality AssurancePetrie Stores Corp.New York1994 -1995Provided technical support and quality assurance duties for Petrie Stores Point of Sale Software and Hardware across their entire 1700 store chain.  Day to Day support duties included quality assurance testing, remote software installations, and remote technical support.   Field EngineerShields Business MachinesNew York1993Performed on site ATM Machine support for the clients of Shields Business Machines.  Issues included ATM Machine keyboards, card readers, displays, software upgrades, printer, power supply testing, cash dispenser diagnostics, and other ATM Machine repair.   Technical SupportEmerson ComputersLos Angeles1992Provided technical support for the clients of Emerson Computers at their Los Angeles, California location.  Support issues included: operating system issues, installations, and password resets.   OwnerVideo 4 UNew York1986 -1990Owned and managed day to day operations for a video/audio outlet in the New York Metro Area.  Responsibilities included but were not limited to: accounting, payroll, sales tax reporting, marketing, purchasing, as well as all other financial duties.  Other duties included inventory reporting, customer service, and inventory purchases from vendors.  20

The look of thomasangelo